Refund policy

Delivery & Shipping

 Processing Time: All orders are processed within 3–5 business days.

 Tracking: You will receive a shipment confirmation email with tracking details once your order has dispatched.

2. Return Policy Overview

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy guidelines below:

 Return Window: You have 14 days from the date you receive your item to request a return.

 Item Condition: To be eligible for a return, your item must be unused, undamaged, and in its original packaging.

3. Non-Returnable Items 

Due to the nature of our products, the following items cannot be returned or exchanged unless they arrive damaged or defective:

 Custom or Personalized Orders: custom faux cakes or made-to-order items

 Clearance / Final Sale items

4. How to Initiate a Return

1. Contact us atfakescakes11@gmail.com with your order number and the reason for your return.

2. Once approved, we will provide you with instructions and the address where you should send your return package.

3. Return Shipping Costs: Customers are responsible for paying their own return shipping costs (unless the item arrived damaged or incorrect). Return shipping costs are non-refundable.

5. Refunds & Processing Timelines

 Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

 Processing Time: If approved, your refund will be processed back to your original payment method within 5–10 business days.

6. Damaged or Defective Items

If your item arrives damaged, please contact us within [e.g., 48 hours] of delivery at [your store email address] with photos of the damaged item and original packaging so we can issue a replacement or full refund.